Welcome to Holiday Inn Melbourne Airport’s Frequently Asked Questions (FAQ) page. Located just 400 meters from Tullamarine Airport, we understand you may have questions about our shuttle service, parking facilities, accommodation options, and amenities. Below you’ll find answers to the most common questions from our guests.
Quick Navigation for our Frequently Asked Questions:
Airport Shuttle & Transportation | Parking | Accommodation & Rooms | Cancellation Policy | Hotel Facilities & Amenities | Dining Options | Family-Friendly Policies | Local Attractions | Rewards & Loyalty | Business & Meetings | Accessibility | Payment & Booking | Airport & Travel | Pet Policy | Health & Safety | Group Bookings | Extended Stays | Sustainability | Local Transport | Lost & Found | Weather | Contact
Frequently Asked Questions About Airport Shuttle & Transportation
Do you have a shuttle service to get me to and from Melbourne Airport?
Yes! Holiday Inn Melbourne Airport operates a 24/7 on-demand shuttle bus service between our hotel and Melbourne Tullamarine Airport terminals. Our comfortable, air-conditioned shuttle provides door-to-door service for hotel guests.
How much does the Melbourne Airport shuttle cost?
Our priority shuttle service to the airport costs just $3.00 per person. Pick-up from the airport remains complimentary for all guests. This ensures a hassle-free journey to your terminal.
How do I request the airport shuttle?
Once you have collected your luggage, please go to the Hotel & Off Airport Buses pick up area (which has brown signage) between T1 & T2.
When you arrive at the bus stop, call(03) 9933 5111 and our team will arrange your shuttle collection. If you are unable to reach the hotel, please contact our Duty Manager on +61 404 010 715.
Please look for the white Holiday Inn shuttle displaying the green “H” logo.
Find a map here> https://bit.ly/shuttleairport
Please note: Our team is unable to assist with luggage weighing more than 23kg.
Where do I catch the shuttle at Melbourne Airport?
The Holiday Inn Melbourne Airport shuttle pick-up point is located between Terminals 1 and 2. Simply cross one pedestrian crossing to the third lane and wait in front of the bus shelter marked ‘Hotels and Off Airport Parking Buses’ (brown signage). Look for our green and white Holiday Inn van with the Giant H.
How do I arrange shuttle service from the hotel to the airport?
Guests can pick up any phone within the hotel and dial extension #9 to reach our friendly reception staff who will arrange your hotel to airport transfer. The drop-off point is located between Terminals 1 and 2 at the designated area for ‘Hotels and Off Airport Parking Buses’.
Are there luggage restrictions on the shuttle?
Our shuttle service welcomes guests with no baggage weight restrictions. However, please note that our team is unable to assist with loading and unloading luggage that weighs more than 23kg.
Can I walk to the airport from Holiday Inn Melbourne Airport?
Yes! Terminals 1 and 2 are just a 5-minute walk from our hotel. We’re located only 400 meters from the terminals, making us the closest hotel to Melbourne Airport.
Frequently Asked Questions About Parking at Holiday Inn Melbourne Airport
Are there parking facilities at Holiday Inn Melbourne Airport?
Yes! We have over 170 secure onsite parking spaces at Holiday Inn Melbourne Airport for guests staying at the hotel, making us the only hotel in the Melbourne Airport precinct with such a large amount of onsite parking.
How much is parking at Holiday Inn Melbourne Airport?
Parking at Holiday Inn Melbourne Airport is $40 per night if not pre-booked ahead of arrival. If pre-booked with the hotel parking is $28.00 per night. Our Park, Stay & Go Packages offer the best value with included parking days.
What parking packages are available at Holiday Inn Melbourne Airport?
We offer three convenient Park, Stay & Go Packages:
- 4 Night Park, Stay & Go Package: Includes 1 night accommodation + up to 4 days parking
- 8 Night Park, Stay & Go Package: Includes 1 night accommodation + up to 8 days parking
- 15 Night Park, Stay & Go Package: Includes 1 night accommodation + up to 15 days parking
Additional parking booked in addition to the included days is available at $28.00 per night.
What if I need 12 days parking at Melbourne Airport?
Perfect! Book our 15 Night Park, Stay & Go Package which includes one night’s accommodation plus up to 15 days of secure onsite parking at Holiday Inn Melbourne Airport.
Are there height restrictions in the car park?
No! Our parking has no height restrictions and over 170 parking bays. We can accommodate SUVs, vans, 4WDs, and most larger vehicles, making it perfect for families or groups with bigger cars.
Is Melbourne Airport parking at Holiday Inn secure?
Yes, our parking is secure and monitored 24 hours a day. The car park is located on the ground floor right next to the hotel with clear walkways to the entrance, giving you peace of mind while you travel.
Can I park at Melbourne Airport for a week or longer?
Absolutely! Our Melbourne Airport parking is perfect for long-term needs. Choose from our 4, 8, or 15 Night Park, Stay & Go Packages. Additional nights are available at $28 each. Your car stays secure in our monitored parking for as long as you need.
How can I pre-book parking if I’m staying at Holiday Inn Melbourne Airport?
Book via Parki that will be able to take payment and organise parking for you in advance. In the meantime, please contact our reservations team on +61 3 9933 5111 or email reservations.melcr@ihg.com to arrange parking with your accommodation booking.
Can I book parking without staying at the hotel?
No, guests have to stay at our hotel to use our parking. Our Melbourne Airport parking packages include accommodation at Holiday Inn Melbourne Airport, providing the best value and convenience.
Frequently Asked Questions About Accommodation & Rooms
What types of accommodation are available at Holiday Inn Melbourne Airport?
We offer a range of accommodation options at Holiday Inn Melbourne Airport:
- 1 Queen Bed Standard Room
- 2 Double Beds Standard Room
- 1 King Bed Premium Room
- 1 King Bed Suite on High Floor
All rooms feature soundproof windows, premium bedding, pillow menus, and full-size work desks.
Is Holiday Inn Melbourne Airport a smoke-free hotel?
Yes, Holiday Inn Melbourne Airport is a completely smoke-free hotel. All guest rooms and public areas are non-smoking to ensure a clean, healthy environment for all our guests.
Where do I get the best price at Holiday Inn Melbourne Airport?
All of our publicly listed rates are available on ihg.com or via our IHG App. There are no cheaper prices. Booking direct through IHG guarantees you the best available rate.
How can I get the best price at Holiday Inn Melbourne Airport?
The best way to get the best price is to book direct on ihg.com or via our IHG App as an IHG One Rewards Member. Members receive exclusive rates, special offers, and the guarantee of the lowest available price when booking directly through IHG.
How do I get my preferred room at Holiday Inn Melbourne Airport?
To get your preferred room, book direct through ihg.com or on our app as an IHG One Rewards Member. Members can add their room preferences to their stay, including bed type, floor level, and room location, ensuring you get the accommodation that best suits your needs.
I want a room on a high floor at Holiday Inn Melbourne Airport. How do I request this?
To get your preferred room on a high floor, book direct through ihg.com or on our app as an IHG One Rewards Member. Members can add their room preferences to their stay, including bed type, floor level, and room location, ensuring you get the accommodation that best suits your needs.
I want a quiet room at Holiday Inn Melbourne Airport. How do I request this?
To get your preferred quiet room, book direct through ihg.com or on our app as an IHG One Rewards Member. Members can add their room preferences to their stay, including bed type, floor level, and room location, ensuring you get the accommodation that best suits your needs.
I want a room for 2 adults with two beds. Can I book the Standard Room?
With the Standard Room you are not guaranteed any particular bed configuration. We would recommend booking the 2 Double Bed Guestroom to guarantee you receive two beds for your stay at Holiday Inn Melbourne Airport.
Do you have interconnecting rooms for families at Holiday Inn Melbourne Airport?
Yes! We have interconnecting rooms available for families. To book interconnecting rooms, you need to reserve both a 1 King Bed Guestroom and a 2 Double Bed Guestroom. This configuration provides the perfect family accommodation solution at Holiday Inn Melbourne Airport.
Do rooms have in-room safes?
Yes, all of our rooms and suites are equipped with a safety deposit box. This ensures that you are able to keep your personal belongings and valuables locked away securely during your stay.
What are the check-in and check-out times at Holiday Inn Melbourne Airport?
Check-in at Holiday Inn Melbourne Airport begins at 2:00 PM, and check-out is at 11:00 AM. IHG One Rewards Members who book through our IHG Voice Team, on ihg.com, or via our app receive complimentary late check-out until 2:00 PM. Late check-out is available for an additional charge for guests who book through other channels.
Can I check in at midnight at Holiday Inn Melbourne Airport?
Sure! We welcome guests as late as 2:00 AM. Our 24-hour front desk team is always available to assist with late-night arrivals at Holiday Inn Melbourne Airport.
I arrive at the airport at 6:00 AM. Can I check in early?
We would recommend booking the night prior and we will be able to guarantee a room is ready for you that day. This ensures you can check in immediately upon arrival at Holiday Inn Melbourne Airport.
What if I want to check out at 6:00 PM?
Sure you can, however there is an additional charge for late check-out beyond 2:00 PM. Please speak to the front desk on your day of arrival and they will organise this for you.
How far is Holiday Inn Melbourne Airport from Tullamarine Airport?
Holiday Inn Melbourne Airport is located just 400 meters from Melbourne Tullamarine Airport terminals.
Do your rooms have soundproofing?
Yes, all guest rooms at Holiday Inn Melbourne Airport feature soundproof windows to ensure a peaceful night’s sleep despite our proximity to Tullamarine Airport.
Does Holiday Inn Melbourne Airport have air-conditioning?
Yes, all guest rooms and public spaces at Holiday Inn Melbourne Airport are fully air-conditioned for your comfort year-round.
Do rooms have tea and coffee making facilities?
Yes, all guest rooms at Holiday Inn Melbourne Airport include complimentary tea and coffee making facilities for your convenience.
Do rooms have a mini bar or refrigerator?
All of our rooms have mini refrigerators that are empty.
What is the pillow menu at Holiday Inn Melbourne Airport?
We offer a pillow menu to ensure your perfect night’s sleep. Choose from a selection of soft or firm pillows to suit your comfort preferences.
Frequently Asked Questions About Cancellation Policy
Can I cancel my booking at Holiday Inn Melbourne Airport for a full refund?
If you book any of our Best Flexible Rates, you can cancel your reservation until 6:00 PM on your day of arrival for a full refund. Cancellation policies may vary for promotional rates and packages, so please review your booking confirmation.
Frequently Asked Questions About Hotel Facilities & Amenities
What facilities are available at Holiday Inn Melbourne Airport?
Holiday Inn Melbourne Airport offers comprehensive facilities including:
- 24-hour fitness centre
- Business centre with printing and meeting facilities
- 24/7 on-demand shuttle bus to Melbourne Airport
- 24-hour front desk
- Complimentary high-speed WiFi throughout the hotel
- Onsite restaurant and bar
- Onsite coin laundry
- Dry cleaning service
- Secure onsite parking with over 170 spaces
- In-room safes in all rooms
Does Holiday Inn Melbourne Airport have a fitness centre?
Yes, we have a 24-hour fitness centre equipped with modern cardio and strength training equipment, available to all guests at any time during their stay. The gym is located on Level 1 of the hotel.
Is WiFi available at Holiday Inn Melbourne Airport?
Yes, complimentary high-speed WiFi is available throughout Holiday Inn Melbourne Airport, including all guest rooms, public areas, and meeting spaces.
Do you have laundry facilities at Holiday Inn Melbourne Airport?
Yes! We have an onsite coin-operated laundry with washing machines and dryers. We are the only hotel in the Melbourne Airport precinct that offers this facility to guests. We also provide same-day dry cleaning service.
Is there a business centre at Holiday Inn Melbourne Airport?
Yes, our business centre provides computers with complimentary high-speed internet access.
Frequently Asked Questions About Dining Options
How many restaurants and bars are available at Holiday Inn Melbourne Airport?
Holiday Inn Melbourne Airport features Vargas Restaurant and Vargas Bar, offering contemporary dining and drinks in a relaxed atmosphere. We also offer 24-hour room service for your convenience.
What are the restaurant hours at Holiday Inn Melbourne Airport?
Vargas Restaurant is open daily for breakfast and dinner. Our bar operates extended hours, and 24-hour room service is available for guests who need meals outside regular dining hours.
What type of cuisine does Vargas Restaurant serve?
Vargas Restaurant serves a delicious modern Australian menu in a relaxed and family-friendly atmosphere. We aim to source local meats and wines to give our guests a truly Victorian experience.
Do you offer kids meals at Holiday Inn Melbourne Airport?
Yes! At Holiday Inn Melbourne Airport, kids eat free as part of our family-friendly commitment. Children 12 and under eat free at any time in Vargas Restaurant when dining with parents.
Frequently Asked Questions About Family-Friendly Policies
Do you have any family deals at Holiday Inn Melbourne Airport?
Yes! At Holiday Inn Melbourne Airport, Kids Stay & Eat Free all year round. Children ages 12 and under stay free when sharing their parents’ room, and up to four kids ages 12 and under eat free any time of day in our onsite Vargas Restaurant.
Is Holiday Inn Melbourne Airport suitable for families?
Absolutely! We’re a family-friendly hotel near Melbourne Airport with our Kids Stay & Eat Free policy, spacious family rooms with 2 double beds, interconnecting room options, and convenient amenities including our 24/7 shuttle service and secure onsite parking with over 170 spaces.
Why is Holiday Inn Melbourne Airport the best choice for families?
We are the only hotel in the Melbourne Airport precinct that offers a Kids Stay & Eat Free promise. It’s all part of our Holiday Inn brand DNA. We have flexible room configurations to suit families of all sizes, including interconnecting rooms.
Frequently Asked Questions About Local Attractions & Things to Do
Which local tourist attractions are closest to Holiday Inn Melbourne Airport?
Popular attractions near Holiday Inn Melbourne Airport include:
- URBNSURF – Melbourne’s premier surf park (3 minutes away)
- Direct Factory Outlets (DFO) Essendon – shopping destination
- Sunbury Wine Region – boutique wineries
- Flemington Racecourse – home of the Melbourne Cup
- Essendon Fields – commercial and community hub
- Animal Land Children’s Farm in Diggers Rest
How far is Holiday Inn Melbourne Airport from Melbourne CBD?
Holiday Inn Melbourne Airport is approximately 20 kilometers from Melbourne’s Central Business District, easily accessible via the Tullamarine Freeway or our shuttle connection to the airport with onward transport options.
What is URBNSURF and how far is it from the hotel?
URBNSURF is Australia’s first surf park and premier surf destination located in Tullamarine, just 3 minutes away from Holiday Inn Melbourne Airport. It’s a perfect activity for guests looking for adventure near the airport.
Is Holiday Inn Melbourne Airport close to shopping?
Yes! We’re conveniently located near DFO (Direct Factory Outlets) Essendon, a popular shopping destination offering a wide range of retail stores and brands.
Frequently Asked Questions About Rewards & Loyalty Program
Can I earn rewards points at Holiday Inn Melbourne Airport?
Yes! Guests can earn IHG One Rewards points for accommodation stays and food and beverage purchases at Holiday Inn Melbourne Airport. Join our free loyalty program to enjoy exclusive benefits and earn points toward future stays.
What are the benefits of being an IHG One Rewards Member?
IHG One Rewards Members receive exclusive rates, complimentary late check-out until 2:00 PM (when booking direct), the ability to add room preferences, and earn points that can be redeemed for travel, reward nights, and many other options at over 6,000 destinations worldwide.
What is IHG Business Rewards?
IHG Business Rewards is our program for business travelers and groups. When you book with others for business purposes, you can be rewarded with IHG Business Rewards points and benefits.
Frequently Asked Questions About Business & Meetings
Do you have meeting facilities at Holiday Inn Melbourne Airport?
Yes, we offer professional meeting and event spaces including a boardroom that seats 8 people, equipped with AV technology, large screen, high-speed WiFi, HDMI connectivity, natural lighting, ergonomic seating, catering options, and complimentary parking for attendees.
What meeting rooms are available at Holiday Inn Melbourne Airport?
We offer flexible meeting spaces perfect for business meetings, conferences, and events. Our boardroom accommodates up to 8 people and features state-of-the-art AV equipment, natural lighting, and ergonomic seating for maximum comfort and productivity.
Does Holiday Inn Melbourne Airport offer catering for meetings and events?
Yes! We provide full catering services for meetings and events. Our team can create customised menus to suit your event requirements, from working breakfasts to full-day conference packages.
Is parking included for meeting attendees?
Yes, complimentary parking is available for meeting and event attendees at Holiday Inn Melbourne Airport, making it convenient for your guests to attend.
What is the Day Delegate Package?
Our Day Delegate Package is available at $75 per person and includes meeting room hire, catering, high-speed WiFi, AV equipment, parking, and airport transfers. We also offer sustainable meeting options with water dispensers, smart energy management, and reduced waste. IHG Business Rewards members earn double points on sustainable meetings until November 30, 2025.
Frequently Asked Questions About Accessibility
Does Holiday Inn Melbourne Airport have accessible rooms?
Yes, we offer accessible accommodation options for guests with mobility requirements. Please contact our reservations team at +61 3 9933 5111 or email reservations.melcr@ihg.com when booking to ensure we can meet your specific accessibility needs.
Is Holiday Inn Melbourne Airport wheelchair accessible?
Yes, our hotel is wheelchair accessible with appropriate facilities to accommodate guests with mobility requirements. Please advise us of your needs when making your reservation.
Frequently Asked Questions About Payment & Booking
What payment methods does Holiday Inn Melbourne Airport accept?
We accept all major credit cards including Visa, Mastercard, and American Express. A 3% Merchant Service Fee applies for JCB, Diners & 1.9% Merchant Service Fee Applies For Other Credit Cards. Payment is required at the time of booking for certain rate types and packages.
Do I need to pay a deposit when booking?
Deposit requirements vary depending on the rate type and package selected. Park, Stay & Go Packages require prepayment and must be booked at least 3 days in advance. Flexible rates may not require advance payment.
Can I modify my booking after I’ve made it?
Modification options depend on the rate type you’ve booked. Best Flexible Rates allow changes and cancellations until 6:00 PM on your day of arrival. Other rate types may have different policies. Please review your booking confirmation or contact our reservations team.
Frequently Asked Questions About Airport & Travel Information
Which airlines operate from Melbourne Tullamarine Airport?
Melbourne Airport (Tullamarine) is Melbourne’s primary international and domestic airport, serving all major Australian airlines including Qantas, Virgin Australia, Jetstar, and numerous international carriers.
How early should I arrive at Melbourne Airport for my flight?
For domestic flights, we recommend arriving at least 90 minutes before departure. For international flights, arrive at least 3 hours before departure. With our 24/7 shuttle service and 5-minute proximity, Holiday Inn Melbourne Airport makes it easy to time your departure perfectly.
Can I store luggage at Holiday Inn Melbourne Airport?
Yes, luggage storage is available for guests. Please speak with our front desk team who will be happy to assist with secure luggage storage before check-in or after check-out.
Frequently Asked Questions About Pet Policy
Are pets allowed at Holiday Inn Melbourne Airport?
No, pets are not allowed at Holiday Inn Melbourne Airport. We do however welcome all service animals.
Frequently Asked Questions About Health & Safety
What COVID-19 safety measures are in place at Holiday Inn Melbourne Airport?
Holiday Inn Melbourne Airport follows the IHG Clean Promise, our commitment to cleanliness and disinfection procedures developed with leading experts. We maintain enhanced cleaning protocols and safety measures to ensure guest wellbeing.
Is there a doctor or medical facility nearby?
For medical emergencies, please contact our front desk immediately. Our 24-hour team can assist with emergency services and provide information about nearby medical facilities.
Frequently Asked Questions About Group Bookings & Events
Can I book multiple rooms for a group at Holiday Inn Melbourne Airport?
Yes! We welcome group bookings for families, sports teams, corporate groups, and events. For group bookings of 9 rooms or more, please contact our meetings team at +61 3 9933 5111 or email meetings.melcr@ihg.com for special group rates.
Does Holiday Inn Melbourne Airport host weddings or special events?
For information about hosting weddings, celebrations, or special events at Holiday Inn Melbourne Airport, please contact our events team who can discuss your requirements and create a customized package.
Frequently Asked Questions About Extended Stays
Does Holiday Inn Melbourne Airport offer rates for extended stays?
Yes! For extended stays of 7 nights or more, please contact our reservations team at +61 3 9933 5111 or email reservations.melcr@ihg.com to discuss special rates and packages for long-term accommodation.
Can I book a room for several weeks?
Absolutely! We welcome extended stay guests. Our onsite coin laundry, 24-hour room service, and full hotel amenities make Holiday Inn Melbourne Airport ideal for long-term stays near the airport.
Frequently Asked Questions About Sustainability
What sustainability initiatives does Holiday Inn Melbourne Airport have?
We’re committed to sustainability through our IHG Green Engage program. We offer sustainable meeting packages with water dispensers instead of bottled water, smart energy management, reduced waste initiatives, and we partner with sustainable suppliers like Piazza D’Oro for our coffee service.
Does Holiday Inn Melbourne Airport have recycling programs?
Yes, we maintain comprehensive recycling and waste reduction programs as part of our commitment to environmental sustainability and IHG’s global green initiatives.
Frequently Asked Questions About Local Transport
Are there public transport options near Holiday Inn Melbourne Airport?
Melbourne Airport is well-connected by various transport options including SkyBus, taxis, rideshare services, and rental cars. Our 24/7 shuttle service provides complimentary transport from the airport to our hotel.
How do I get to Melbourne CBD from Holiday Inn Melbourne Airport?
The SkyBus operates frequent services between Melbourne Airport and Southern Cross Station in the CBD. Alternatively, taxis and rideshare services are readily available. Our shuttle can take you to the airport terminals where you can access all ground transport options.
Frequently Asked Questions About Lost & Found
What should I do if I left something in my room?
If you’ve left an item at Holiday Inn Melbourne Airport, please contact our front desk as soon as possible at +61 3 9933 5111. Our team will check our lost and found and assist with returning your item.
Frequently Asked Questions About Weather & What to Pack
What’s the weather like near Melbourne Airport?
Melbourne experiences four distinct seasons with variable weather. We recommend checking the forecast before your visit. All our rooms are fully air-conditioned and heated for year-round comfort regardless of the weather.
Frequently Asked Questions About Contact Information
How do I contact Holiday Inn Melbourne Airport?
You can reach us at:
- Phone: +61 3 9933 5111
- Email: reservations.melcr@ihg.com
- Address: 10-14 Centre Road, Melbourne Airport, Victoria 3045, Australia
Our 24-hour front desk team is always available to assist with your questions about our shuttle service, parking, accommodation, or any other needs.
What are the hotel’s operating hours?
Holiday Inn Melbourne Airport operates 24 hours a day, 7 days a week. Our front desk, shuttle service, room service, and fitness centre are all available around the clock for your convenience.
